NOTE: Kindly make a proper unboxing video with shipping label visible while opening the parcel, we would request your for the same in case of refund or return or any replacement cases.

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return only in case of any product damage or worned out.

Once the order is shipped, we wont be able to cancel it. So kindly let us know with 24 hours of placing the order.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging.

You can contact us at support@coolcases.in.
You can always contact us for any return question at support@coolcases.in.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded in the form of store credit/ Gift card within 3-4 business days.

Sale items more than 25% discounted will not be returned or exchanged.

Wrong Product Ordered

We understand that mistakes can happen while placing an order! If you've ordered the wrong product, we'd be happy to assist with an exchange—provided the correct product is available in stock. If not, the responsibility will be on the customer. To avoid any inconvenience, we highly recommend double-checking the product and model before placing your order. We're always here to help!

Money-Back Guarantee

We stand by the quality of our Products and offer a 100% Money-Back Guarantee. However, refunds will be issued in the form of a CoolCases Gift Card or Store Credit, which can be used for future purchases.

To ensure a fair refund process, a valid reason for the refund request is required. This helps us improve our products and services while preventing misuse of the guarantee.

If you’re unsatisfied with your purchase, please provide a genuine reason for the return, and we’ll issue your CoolCases Gift Card once your request is approved.

And in case of any damage or worn out issues, we will only refund in the form of store credit or Gift card which you can use it for the next purchase from our store.

If more than 7 business days have passed since we’ve approved your return, please contact us at support@coolcases.in.

Thank you for trusting a home grown business from India.