FAQs

1. It is possible that you just subscribed to our newsletter and did not register.
   
2. You may have entered your password incorrectly, please click the link to reset your password.
3. You may be logged in via social media.

While you do not need to register to make a purchase, we suggest that you create an account with us for a faster and easier shopping experience.

A few of the benefits of having an account:

• Change your default shipping address​​
• Check your order status/history
• Save shipping/billing addresses for a faster checkout

For changing your account password, go to account click on login and then tap reset password. An email will be sent to your registered mail id for password reset. You can easily update your password by clicking on the reset password link.

If you have received a defective or damaged item, you can raise a return/exchange request. Your request will be reviewed with 24-48hrs.

Please note that when applying for a replacement or refund:

1. You must provide the order number of their purchase made on casegear.in
   
2. CASEGEAR must document what happens when buyers troubleshoot the product.
   
3. Visible proof of the item’s defect is required, such as a photo/Video of Unboxing
   
4. It may be necessary to return an item for quality inspection.

If return request is approved by the Customer support team, then the refund will be issued after the product is delivered to our warehouse and is checked by the product team. It can take up to 3-5 business days for refund amount to get reflected in your Bank A/C

Refund is not applicable in case of COD orders. Store credit will be provided to customers who have placed an order through cash on delivery mode.

If you have registered an account with us, you can check the status of an ordered item in the “My Orders” menu. If you have not registered, you can visit the Track Order page at the header Support menu to get your shipping status.

We process and ship orders between Monday to Saturday. Orders placed on Saturday night, Sunday, major holidays, are processed on the following business day.

Orders are processed with in 24 hrs on business days.

A few reasons a transaction may have failed include:

• A problem with the credit card.
• Your online payment gateway settings.
• Incorrect card details provided during payment.

Here is a list of actions you could take should the transaction fail:

• Make sure that your debit/credit card details are correct when making a purchase.
• Try using an alternative card or payment method such as UPI or Wallet if possible.
• Contact your debit/credit card provider with the error message, they may be able to identify the issue you are having.

If you are still having transaction problems, please contact us with the details of the error messag

We do not collect or store your credit card details. All payments are handled by either Razorpay/Phonepe or your credit card provider, based on your method of payment. Once you reach the final stage of the checkout process, you will be taken directly to Razorpay’s secure site. Your credit card details are never accessible to us.

We usually ship an order with in 24 hrs. after it gets reflected in our portal. For metro cities, the order gets delivered within 2-3 days and for rest of the locations it can take up to 3-4 business days.

If you feel that your package is lost or missing, please Contact Support as soon as possible. We will carry out a full investigation to determine the next steps. Once we obtain all of the relevant information, it will take 1 to 3 business days to process. We will do our best to handle your case quickly.

A timely notification and valid proof can help us resolve your issue(s) as quickly as possible. If you encounter any of the following problems with your order, please Contact Support within three business days of receiving your order with a detailed description of the issue(s) you are having along with any other relevant ​information:

• Damaged items in the package.
  
• Items in the package are not the products you ordered or some items are missing.
  
• The package is marked as having been signed for on the courier’s website, but you did not receive the package.

Once you receive a shipping confirmation e-mail, it means that your order has been processed and shipped out. If the tracking does not update, it may be due to one of the following reasons:

a. Your order is on its way, but the courier has not yet scanned/processed the package, so its status has not yet been updated on the tracking website. Please allow a few days for your local courier office to process your package. You may want to contact your local courier office with your tracking number for more details.

Only products purchased directly on our official website can be returned or exchanged. If you have made a purchase from Amazon or from another reseller, please contact them instead.

Undamaged and resaleable products may be returned for a full refund within 3 days of the date the item was delivered to the designated shipping address. For more checkout our policy page at the bottom.